CCaaS – Designed for Your Business

Contact Center as a Service (CCaaS) is a flexible and scalable telecom solution that allows businesses to utilize a cloud-based CCaaS platform to facilitate calls into and out of their call center queue. Contact Center as a Service allows organizations to purchase only the technology they regularly use, reducing the need for on premise equipment and internal support.

CCaaS is the ideal option for most contact centers around the world, providing scalability as operational needs fluctuate. CCaaS provides flexibility, allowing customers to pay for only the technology they need. The initial investment is low and overall costs are reduce considerably, while features and functionality that better serve customers are increased.

Benefits of CCaaS

• Scalability and Flexibility – Contact Center as a Service enables your business to operate from anywhere, with the ability to easily modify the scale of operations, quickly add new features, handle unanticipated increases in call volumes and provide nearly unlimited possibilities to your business, without the costly and cumbersome need to buy additional infrastructure, software or equipment.

• Significant Cost Savings – Switching to CCaaS provides simplicity and predictability with a “pay-as-you-go” model, eliminating the risks and challenges of making large purchases towards infrastructure that your business could quickly outgrow.

The TDM Difference

TDM has successfully improved the business performance and profitability of innumerable clients by implementing Call Center as a Service which reduces costs, maintenance and improves internal and external communications across the enterprise.

Serving the entire St. Louis, Missouri region since 1999, TDM has helped customers across the country make business-critical decisions that power their companies. We have extensive knowledge and experience in Call Center as a Service solutions that are scalable and flexible.

We’ll work with your business to design a solution that will effectively meet your needs, well into the future and then implement our solutions, flawlessly – on time and within budget.